Privacy Policy

Who we are

This policy applies to the Hornet Marketing website (the "hub" site), your Hornet Marketing account and billing, and the data we process to build, host, and operate the website we deliver to you.

Hornet Marketing is operated by Lion Enterprise, LLC (doing business as Hornet Marketing); the business intends to move to a dedicated entity, Hornet Marketing, LLC (a North Carolina LLC), once its federal EIN is issued. You can reach us at: Hornet Marketing, 1480 Chapel Ridge Rd, Suite 100, Apex, NC 27502; hello@hornetmarketing.com; 919-378-0155.

What this policy covers

This policy covers three kinds of activity:

• The Hornet Marketing hub site you're reading now, including any demo site we pre-build and invite you to claim.
• Your account and billing once you activate a plan.
• The data we process to deliver and operate your hosted website, including leads your own customers submit through it.

Information we collect

Demo and contact information you give us. When we build a demo or you reach out, we collect basic business details: your business name, trade, service area, phone number, and email address.

Payment information. Payments are processed by Stripe. We do not store full card numbers. Stripe handles the card details and provides us with the information we need to manage your subscription (such as billing status and the last four digits).

Handover and activation information. After you activate your site, we collect the details needed to operate it for you, including the email address where you want lead notifications sent, the domain you want to use, and any change-request notes you send us.

Leads from your website's visitors. When someone fills out the quote form on your hosted site, we collect what they enter — typically their name, phone number, email, the service they selected, and their message — so we can deliver that lead to you. These leads belong to you; more on that below.

Technical data. Like most websites, our servers keep standard logs for operation and security, which include things like IP addresses and browser type.

Cookies and similar technologies

Our sites currently use only the cookies and similar technologies needed to operate properly and keep things secure — for example, to keep you signed in to your account or to support the billing flow. If we add optional analytics or other non-essential cookies in the future, we'll update this policy.

How we use your information

We use the information above to run the service, specifically to:

• Build, host, operate, and maintain your website.
• Deliver the leads submitted through your site to your notification email.
• Set up and bill your subscription, and manage cancellations and past-due accounts.
• Provide support and respond to your change requests.
• Keep our systems secure, prevent abuse, and troubleshoot problems.
• Send you service messages, and — where permitted — outreach about Hornet Marketing, which you can opt out of at any time.

Our role: who controls what data

For your own account and business information, Hornet Marketing decides how that data is used to deliver the service to you.

For the leads your customers submit through your hosted site, you are the owner of that data. Hornet Marketing acts as your service provider: we process and store those leads on your behalf for the purpose of delivering them to you, and we don't use them for our own marketing.

Why we process your information

We're a US-based business. In plain terms, we use your information to provide the service you signed up for, to keep that service secure and working, and to meet our legal, tax, and recordkeeping duties.

Service providers we share with

We share information with a small set of trusted service providers (subprocessors) who help us run the service. We share only what each provider needs for its function:

• Stripe — payment processing and subscription billing.
• Supabase — our application database.
• Fly.io — application hosting.
• Cloudflare — DNS, content delivery (CDN), custom-domain hosting, and SSL/HTTPS.
• Resend — transactional and notification emails (including lead notifications).
• Google — Workspace email, and Google Places data we use to research and build demo sites.
• kie.ai — AI image generation for site visuals.

We may also disclose information if required by law, to enforce our agreements, or to protect the rights, safety, and security of our customers, the public, or Hornet Marketing.

We do not sell your information

We do not sell your personal information. The leads from your site are yours — we never sell them or use them to advertise to your customers.

How long we keep information

We keep account and billing information for as long as you have an account with us, and for a reasonable period afterward to meet legal, tax, and recordkeeping obligations.

We keep the leads from your site so we can deliver them and so they remain available to you while your account is active. Standard server and security logs are kept for a limited period as part of normal operations. When information is no longer needed, we delete or de-identify it. You can also ask us to delete data sooner — see your choices below.

How we protect your information

We use reasonable administrative and technical safeguards to protect your information, and we rely on established providers (like Stripe, Cloudflare, and Supabase) that maintain their own security measures. SSL/HTTPS is provisioned automatically for your site. No method of transmission or storage is perfectly secure, but if a data breach affects information we hold, we'll notify affected parties and authorities to the extent required by applicable law. For leads submitted through your hosted site — where you are the owner of that data — we'll notify you so you can meet any notification obligations to the people affected.

Your choices and rights

You can ask us to:

• Access the personal information we hold about you.
• Correct information that's wrong or out of date.
• Delete information we no longer need to keep.
• Opt out of marketing emails.

To make a request, email hello@hornetmarketing.com. We'll respond within a reasonable time and may need to verify your identity first. Some information may need to be retained to meet legal or billing obligations.

Marketing emails and CAN-SPAM

We send two kinds of email: transactional messages about your account, billing, site, and leads, and occasional outreach about Hornet Marketing. Our marketing emails follow CAN-SPAM — they identify who they're from and include an unsubscribe option. You can opt out of marketing at any time; we'll still send necessary service messages while you have an account.

Where your information is processed

Hornet Marketing is based in the United States and serves businesses in North Carolina and nearby areas. Your information is processed in the United States by us and our service providers.

Children's privacy

Our service is built for businesses and is not directed to children under 13. We don't knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we'll delete it.

Third-party links and sites

Our sites and emails may link to third-party websites or services we don't control. This policy doesn't cover those sites — please review their own privacy policies before sharing information with them.

Changes to this policy

We may update this policy from time to time. When we make material changes, we'll update the "last updated" date at the top of this page and, where appropriate, let you know. Your continued use of the service after an update means you accept the revised policy.